Shop with confidence at Plank Eye Board Shop, your independent Pittsburgh skate shop. Questions before ordering? Contact the shop for sizing, setup, or delivery help.
Shipping
- Orders normally ship in 1–2 business days. Our order cutoff is 2 p.m. Eastern, Monday through Friday, excluding holidays.
- Standard transit normally takes 3–7 business days after shipment. Allow approximately 4–9 business days total. These are estimates, not guaranteed delivery dates.
- Free standard shipping on eligible U.S. orders of $89 or more, excluding Alaska and Hawaii. The minimum is based on merchandise after discounts, before tax and shipping.
- Below $89, and for Alaska and Hawaii at any order value, available delivery rates are calculated at checkout. Expedited services cost extra when offered.
- Local pickup is available. Select local pickup at checkout and wait for the shop to confirm your order is ready before coming in.
30-day returns
For eligible new merchandise, contact us within 30 calendar days after delivery to request a return. Items must be unused, unworn, unwashed, and in their original packaging with tags and included parts. Please include your order number and the item you want to return.
For a change-of-mind return, you pay return shipping. You may also bring an approved return to the shop. There is no restocking fee. Original shipping charges are not refunded for change-of-mind returns.
Items that are not eligible for change-of-mind returns
- Skated, worn, installed, washed, or otherwise used merchandise.
- Grip tape that has been cut or applied, and decks that have been gripped or drilled.
- Custom assembled or personalized products.
- Items sold as used, gift certificates, and free promotional items.
These exclusions do not prevent you from contacting us about an incorrect item or a suspected defect.
Incorrect, damaged, or defective items
Contact us promptly with your order number, a description of the problem, and photos if available. We will review the issue and arrange an appropriate refund, replacement, or manufacturer warranty process. The shop covers return postage for approved incorrect-item or defective-item returns. Normal skate wear and damage from use are not manufacturing defects.
How to return an item
- Email [email protected], call 412-499-3555, or contact us online before sending a return.
- Wait for return instructions, then securely package the approved item. Use a tracked shipping service for mailed returns.
- After we receive and inspect an eligible return, we process the refund to the original payment method within 10 calendar days. Your bank or payment provider may take additional time to post it.
For a different size or item, return the eligible original item and place a new order. Availability is not guaranteed.
Shop address: 11 Sheridan Ave, Pittsburgh, PA 15202. Please arrange in-store returns with the shop before visiting.
Effective October 11, 2026. This policy applies to purchases made on or after this date; earlier purchases follow the terms provided when purchased.