Plank Eye Board Shop Privacy Policy
Plank Eye Board Shop is an independent, skater-owned skateboard shop founded by Brian Buck in 2008, located at 11 Sheridan Avenue, Pittsburgh (Bellevue), PA 15202. We respect your privacy and are committed to protecting the personal information you share with us when browsing our catalog, placing an order, or contacting our shop.
Information We Collect
When you purchase from Plank Eye Board Shop or create an account, we collect necessary information to process and fulfill your order, including:
- Contact Details: Your name, billing address, shipping address, email address, and phone number.
- Order Details: Products purchased, order amounts, chosen delivery method (shipped delivery via USPS/UPS or local shop pickup), and transaction identifiers.
- Customer Support Records: Inquiries, setup questions, or notes submitted when requesting board sizing or setup assistance.
Payment Security
All online payments on plankeyeboardshop.com are processed securely through established, PCI-compliant payment processors, including Square and Cash App Pay. Plank Eye Board Shop never stores, views, or retains your complete credit or debit card numbers on our servers. Payment details are encrypted and transmitted directly to the payment processor.
How We Use Your Information
We use the personal information you provide strictly for genuine shop operations:
- Fulfilling, shipping, and confirming your orders.
- Communicating tracking updates and pickup notifications.
- Providing customer service, setup recommendations, and answering gear inquiries.
- Maintaining basic site security, fraud prevention, and inventory accuracy.
- Analyzing site performance and aggregate shopping trends through privacy-conscious analytics tools (Google Analytics 4).
Information Sharing
We never sell, rent, or trade your personal information to third parties. We only share information with trusted service partners strictly necessary to complete your order:
- Shipping Carriers: The United States Postal Service (USPS) and United Parcel Service (UPS) receive your delivery address and contact details to deliver your packages.
- Payment Gateways: Square processes payment authorizations securely under their industry-standard privacy protocols.
Cookies & Browsing
Our website uses necessary session cookies to maintain your shopping cart, preserve your selected items, and allow secure checkout. We also use privacy-friendly analytics cookies to understand store traffic and improve catalog navigation.
Your Rights & Contact Us
You may request to review, update, or delete personal account information on file with us at any time, subject to legal and tax record retention requirements. If you have questions about this privacy policy or your orders, contact us directly:
Plank Eye Board Shop
11 Sheridan Avenue
Pittsburgh, PA 15202
Phone: (412) 499-3555
Website: plankeyeboardshop.com
Shop Hours: Mon–Fri 3–6 PM · Sat noon–4 PM · Sunday Closed